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I-SYSTEM Quality Control Procedure

I-SYSTEM Quality Control Procedure

At ISME, we have established a set of guidelines for the I-SYSTEM Quality Control (QC) Procedure, in consistent with the I-SYSTEM Guarantee. We are committed to build customer confidence, satisfaction and long-term trust by providing highest standard of products and services. It is an additional measure to address products inconsistency and faults before it is delivered to our customers.

  • Elements of the I-SYSTEM QC Procedure

    • Written procedure:
      The I-SYSTEM QC Procedure is a carefully planned program to ensure integrity, accuracy, and transparency of our quality assessment process. A series of steps and checklists are thoroughly followed by our technical, inventory and operations team at all times.
    • Timeframe & frequency:
      Inspections of the products are conducted twice.
      • Pre-QC – After assembly/receipt of products, before it is placed into the inventory. Products are required to be inspected within 2 days of receival.
      • Final QC – Prior to delivery of the products. Products are required to be inspected on the day of delivery.
    • QC checklist:
      Our QC checklist is designed to outline quality standards and product requirements based on the criteria below:
      • Physical check – missing parts, scratches, cracks, size, dimensions, packing, etc.
      • Functionality – display, computed mode, etc.
      • Electrical – power supply, output, etc.
      • Bolting details – type of connections, thickness, etc.
      • Remarks and next action
    • Video & documentation: 
      The QC processes are only conducted at the QC station, where the process is recorded on the video camera. The inspections and checklist are then documented and archived internally. This is a preventive measure to ensure integrity and transparency of the QC process.
    • Void stickers with unique serial number:
      Once the inspection is passed, the I-SYSTEM “Tested OK” void stickers is placed on the product. Each void sticker has a unique serial number. With this unique serial number, customers will be able to trace the record of a purchase or service. It will protect the customers’ rights and enable support and services covered in the I-SYSTEM 1+1 Warranty.
    • I-SYSTEM 1+1 Warranty
      You are automatically eligible to 1 year coverage of product support from manufacturer against manufacturing defects; plus 1 year support from ISME. This includes free troubleshooting and diagnosis. Replacements of spare parts are also available to ensure minimal downtime of your operations. (Note that the 1+1 Warranty does not apply to consumable products and is subject to terms and conditions). 

Implementing a QC procedure requires resources, technical expertise and time. We are constantly seeking improvements in our processes to achieve a balance between tools and techniques, technical proficiency, record collection and data transparency.

Learn more about I-SYSTEM Guarantee and our commitment to our valued customers.

NEW!! Vortex & Thermal Mass Flowmeter

NEW!! Vortex & Thermal Mass Flowmeter

Introducing the Vortex and Thermal Mass Flowmeter by COMATE.

Recently, ISME has embarked on an exclusive new partnership with COMATE as their authorised agent in Malaysia. COMATE is a leading professional fluids measurement solution provider for air, gas and steam, specializing in Vortex Flowmeters and Thermal Mass Flowmeters, with communication capability via Bluetooth and APP which allows users to access and diagnose the meter remotely, on a smart device.

  • VFM60 Vortex Flowmeter
    • Suitable for gas, steam and liquid applications. Fluids must be homogeneous and single-phase
    • Muti-variable version available
  • TGF600 Thermal Mass Flowmeter
    • Suitable for measuring air, N2, O2, CO2, Argon, CH4, natural gas, biogas and almost all dry and clean air
  • TGF450 Thermal Mass Flowmeter
    • Designed for air and Nitrogen applications, such as compressed air, venting air, aeration, process protection Nitrogen, combustion air, etc.
  • TGF200 Thermal Mass Micro Flowmeter
    • Small pipeline measurement
    • Suitable for measuring air, Nitrogen and other non-corrosive fluid

With over 16 years’ experience in research and development along with a comprehensive quality control management system, COMATE provides innovative and intelligent solutions to accomplish accurate measurement and data analysis. COMATE also provides IOT solutions for Compressed Air Measurement System, that is essential to evaluate the power efficiency, air quality and safety of compressed air system in any industrial application.

Contact us to find out more!